Treat Wall Rental or add on to Service

Cancellation Policy

Reservations & Cancellation Policy WHY do we have a Cancellation Policy? When equipment is reserved, it is taken out of inventory so no one else can reserve it for those specific days. Some equipment is taken out additional days to accommodate for additional preparation time. Cancellation fees help cover both incurred costs and potential loss of business because equipment was unavailable to rent to other Customers. Reservations, Deposit, & Identification We require a valid government issued Drivers License identification & a NON REFUNDABLE CREDIT CARD deposit (a Debit Card IS NOT A CREDIT CARD & a Gift Card IS NOT A CREDIT CARD – just because it says VISA or Mastercard does NOT make it a Credit Card) on all rentals and reservations, unless there’s a pre-existing charge account. Form of payment and ID MUST MATCH. Minimum age is 18 years old. Out of State ID’s may require additional sources of ID. Reservations should be placed as early as possible. All rentals are reserved on a first come first serve basis. Only on rental return will we accept Debit Cards and Gift Cards as payment. NO CHECKS. Reservations made 30 days (1 month or more) prior to Rental Date Out require a minimum of 25% paid in advance. Reservations made 8 to 29 days (1-4 weeks) prior to Rental Date Out require 50% of rental fee paid in advance. Reservations made less than 7 days (1 week) prior to Rental Date Out require 90% paid in advance. WHY WE REQUIRE A CREDIT CARD & What’s the difference between a Credit Card & Debit Card? A Credit Card allows you to BORROW money to make purchases, adding to a pre-approved limit you pay back with interest, creating a Line of Credit. A Debit Card takes money from account with funds already available in your bank account (you can ONLY spend what you have available). If you do not have a CREDIT CARD at time of rental, we will accept a significant CASH Deposit (which is up to 20 times the cost of rental or 75% of the replacement cost). In return we allow you to rent equipment valued at more than what we charge to rent it. Having a Deposit is your incentive to take care of the equipment appropriately & return it before it is due back. We accept VISA, MasterCard, Discover, and American Express CREDIT CARDS. Cancellation Policy (Cancelling any individual item or entire reservation) Cancellations made 30 days (1 month or more) prior to Rental Date Out will be charged 25% of rental fee as a Cancellation Fee. Cancellations made 8 to 29 days (1-4 weeks) prior to Rental Date Out will be charged 50% of rental fee. Cancellations made less than 7 days (1 week) prior to Rental Date Out will be charged 90% of rental fee Special items ordered or sub-rented on customers behalf will be charged 100% (cannot be cancelled) Changes To Order REDUCTIONS to Reservations will incur Cancellation Fees listed above. Small (10%) reductions to quantities of items such as cotton candy sugar, cones, etc. ADDITIONS to Reservations can be made (depending on availability) up to time equipment is loaded. Reservations being delivered are normally loaded 24 hours in advance of Rental Date Out. If additions are made after vehicle has left the lot, an additional ½ delivery fee will be charged (additional deliveries are not guaranteed to be available). If customer comes to get additional equipment – we will pick up the new equipment when we pickup what was previously delivered.

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